# Customer Support AI Agents for Support Teams

## Resolve tickets faster with AI agents

Your support team handles hundreds of tickets a day. An agent routes, drafts, and resolves the routine ones — so your people focus on the conversations that matter.

60%

Reduction in resolution time

85%

Routine tickets auto-resolved

< 1 week

To first agent live

[Assess Your Team](/content/assessment/index.html) Talk to Sales

## What your support agent does

Purpose-built capabilities for support teams that handle high ticket volume.

### Smart Ticket Routing

Automatically categorize and route incoming tickets to the right team based on intent, urgency, and customer history.

### Draft & Suggest Responses

Generate context-aware draft responses from your knowledge base. Your team reviews and sends — the agent does the research.

### Auto-Resolve Routine Issues

Password resets, status checks, FAQ answers — the agent handles them end-to-end without human intervention.

### Escalation Intelligence

Detect sentiment shifts and complexity spikes. Escalate to a human before the customer has to ask.

## From ticket to resolution

See how the agent fits into your existing support workflow.

01

### Ticket arrives

Customer submits via email, chat, or portal. The agent classifies intent, extracts key details, and checks customer history in your CRM.

02

### Agent acts

Routine tickets are resolved automatically. Complex ones get a drafted response with relevant context pulled from your knowledge base.

03

### Team reviews

Your support team handles escalations and edge cases. Every agent action is logged, auditable, and measurable.

## Your support team deserves better tools.

Start with a free assessment. See which support workflows you should automate first.

[Try a Practice Assessment](/content/assessment/index.html) [Talk to Sales](/content/contact/index.html)